Refund and Return Policy

1. Unopened and Intact Returns

We accept returns for unopened, factory-sealed products within 14 days of delivery. To be eligible for a return, the product must be in its original packaging with all security seals intact. Returns are subject to a 15% restocking fee to cover administrative and processing costs.

To initiate a return for an eligible item, you must contact our support team to receive a Return Merchandise Authorization (RMA) number. Items returned without an RMA will be rejected and destroyed without refund.

2. Damaged or Lost in Transit

If your order arrives damaged, or if it is lost in transit by the carrier, please contact us within 48 hours of the delivery date (or expected delivery date).

• Damaged Items: You must provide clear photographic evidence of the damaged product and the shipping packaging. Once verified, we will issue a replacement at no additional cost.
• Lost Items: If tracking shows the package as lost, we will initiate a trace with the carrier. If the carrier confirms the loss, we will reship your order. (Note: If tracking shows "Delivered", we are not responsible for stolen packages).

3. Chargebacks and Fraud

By purchasing from Peptide Lab, you agree to contact us first to resolve any issues before initiating a chargeback with your credit card issuer. Fraudulent chargebacks (e.g., claiming non-receipt when tracking shows delivered, or initiating a chargeback without attempting a return) will result in immediate banning from our platform. We reserve the right to submit all order details, tracking information, and communication to the payment processor or relevant authorities to contest fraudulent chargebacks.

4. Chemical Degradation Liability

Research chemicals and peptides are sensitive to temperature, light, and mishandling. Once a product has been delivered to the Buyer, Peptide Lab is not responsible for any degradation or damage caused by improper storage, reconstitution, or handling by the Buyer. No refunds will be issued for products degraded post-delivery.

5. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once an order receives a tracking number, it cannot be canceled and must be processed as a return (subject to the restocking fee) if you no longer want the items.

Last Updated: August 12, 2026